Delivery Policy

Order Confirmation & Delivery

As soon as you place your order, we will pre-authorise your card however your card will not be charged. Once we can confirm your item can be delivered, your card will then be charged and your order will be dispatched. 

We’ll then send you tracking details by email within 48 hours of your order being dispatched. 

If you have not received tracking details within 2 working days, please get in touch via email at support@ebikejunction.co.uk so that we can help.

We only deliver to the United Kingdom Mainland. 

Our couriers include DPD, UK Mail, DHL, Fedex and UPS

What are the delivery fees? 

Orders of £500.00 or more are delivered for free.

Orders under £500.00 require a £39.99 delivery fee.

Upon Delivery 
We ask that you thoroughly examine all items at the point of delivery. We advise you not to accept delivery of any damaged items. Should you discover that an item has been damaged, please send clear photos of the damaged items to support@ebikejunction.co.uk so that we can open an insurance claim on your behalf.

We suggest keeping your original packaging materials for at least 14 days after delivery for any potential returns.